San Joaquin Valley Library System
Technology Plan for July 1, 2010 - June 30, 2013
The San Joaquin Valley Library System (SJVLS) supports the technology needs of its members through operation of a shared network and automation services such as e-mail, Internet access and filtering, web sites and the Integrated Library System (ILS).
The SJVLS Automation Office works in partnership with staff of member libraries to promote the effective use of technology in libraries. System staff provides guidance on and coordination of:
- technology-related purchases
- hardware and software setup
- troubleshooting assistance
- education and training of local staff
The members of SJVLS include:
- Coalinga-Huron Library District
- Fresno County Library
- Kern County Library
- Kings County Library
- Madera County Library
- Mariposa County Library
- Merced County Library
- Porterville City Library
- Tulare County Library
- Tulare Public Library
Technology planning process
Every three years SJVLS thoroughly reviews its technology plan. From this review, SJVLS develops a new plan to address anticipated needs. The plan is based on input from the functional committees of SJVLS, the member libraries, and the San Joaquin Valley Information Service. The plan is reviewed by the SJVLS Automation Committee, and approved by the SJVLS Administrative Council. The Technology Plan serves as the basis for development of the technology and automation portions of the annual System budget.
- MISSION STATEMENT AND GOALS
- CURRENT TECHNOLOGY OVERVIEW
- TECHNOLOGY-BASED GOALS AND OBJECTIVES
- REVIEW AND EVALUATION
- BUDGET
- APPENDIX A: BANDWIDTH BY LOCATION
- APPENDIX B: GLOSSARY
I. MISSION STATEMENT AND GOALS
Mission Statement: The San Joaquin Valley Library System assists member libraries to enhance service to their public through cooperation, resource sharing, technology and networking.
Goals:
- To promote resource sharing among SJVLS libraries and other libraries in the region
- To promote excellent public service at all library branches in SJVLS
- To facilitate services to underserved library users
- To improve communication and collaboration among SJVLS members
II. CURRENT TECHNOLOGY OVERVIEW
SJVLS provides technology-based services to all of its members. However, the level of participation among the members varies, and support for technology is shared between member libraries and the System. SJVLS continues to expand network services, such as Internet content filtering, web-server and webpage development, antivirus protection, internal Wiki development for documentation, Exchange e-mail, Spam blocking and PC auditing and inventory management. Interest remains strong in cooperative implementation of new technologies.
System Office Staffing/Support: The System Office includes the following positions who support technology programs:
| 1.0 FTE | SJVLS Administrative Librarian who guides and coordinates the efforts of the System Office staff to implement direction from the Administrative Council. |
| 1.0 FTE | Library Program Manager who is System Administrator for the shared ILS system, and its associated support services. |
| 1.0 FTE | Librarian III assists with ILS management. This position also provides oversight for PC auditing and inventory management. |
| 1.0 FTE | Senior Network Engineer who plans and coordinates network development, implementation and expansion. |
| 2.0 FTE | Network Support Engineers who assist with configuration and support of network equipment, servers and related hardware. This position also provides PC support and troubleshooting for member libraries, including imaging of PCs, configuration of software such as PC reservation and print management. |
| 0.2 FTE | Librarian II shared position with Fresno County does web site development and intranet support. |
Member libraries also have their own support on site, which varies from full tech support departments, to a single support technician, to other staff with a portion of their time assigned as tech support. The System Office staff play a teaching role as well as a support role, especially with the smaller jurisdictions.
Telecommunications Network: All 113 member library locations are connected to the central
network via leased lines, predominately frame relay to ATM. Most sites are T1 with a certified
information rate (CIR) based on the number of PCs at the location, ranging from 500 Kbps to dual T1s
at 1.5 Mbps each. Two DS3 circuits cross existing LATAs to Merced and Bakersfield. These two
locations serve as regional hubs for their LATA and allow SJVLS to conserve costs. Bandwidth usage
is monitored via licensed PRTG software to identify locations at or near their CIR. Internet access is
shared over an OC3 (Packet Over Sonet) leased line, with bandwidth upgraded to 125 Mbps in July
2008. A Cisco ASA firewall is currently managed by the System. See Appendix A for bandwidth by
location.
Internet content filtering is provided through three Barracuda Web Filter Firewall appliances located at the network hub. These appliances are managed by System staff based on the requirements of each library jurisdiction. This hardware is sustained through an annual subscription for updates and maintenance.
Installation of building data cabling is coordinated through the System Office, but is the responsibility of the member library. The current system standard is Cat5, but Cat6 is encouraged for all new construction, remodel or renovation projects.
Installation of wireless service for public access has occurred in a few locations. At the present time, bandwidth limitations have precluded expansion of this service in high use areas. Member libraries are encouraged to seek alternate means for providing wireless connectivity to their customers, especially in larger communities.
Computer Network: The System runs a Windows 2003 active directory network; all computers are joined to the domain; and all staff members have user accounts. File servers support users for system-wide file sharing and sharing within the library jurisdiction. Larger system members such as Kern, Fresno, and Tulare County have file servers dedicated to their jurisdiction. Some members operate intranets within their jurisdictions.
Applications Support: The System provides a wide array of technology services to its members.
Web site hosting: The System operates its own web server, which hosts the System site, www.sjvls.org, the web site of the Heartland Regional Library Network, and web sites for eight of the ten member libraries. System staff assists with domain registration and administration. A web development librarian position is shared and supports member libraries in web site design, maintenance, and compliance with accessibility standards. A new web server running Solaris/Apache has been installed to implement Drupal to replace the current server running Linux/Apache.
E-mail: A Microsoft Exchange server provides Internet e-mail services to all member libraries. Current configuration supports mail groups for committees and communication to staff at all branch libraries. A hardware upgrade is anticipated in this fiscal year. In addition, a Barracuda Spam appliance filters incoming traffic.
Library Automation: A shared ILS, SirsiDynix Horizon, supports library functions such as cataloging, circulation, acquisitions, and serials at all locations. The public interface is a web-based catalog with enhanced content such as book cover images and reviews. Through the shared Horizon system, library users are able to easily request materials from any public library in the seven county area. Notifications are provided through the TeleMessaging automated telephone notification system, which delivers notices and allows self-renewal of items. SJVLS has also implemented e-mail notification. A staff member is designated as primary support for Horizon in each member jurisdiction, and this jurisdictional system administrator is trained by SJVLS staff to provide first level support.
Databases: The System also coordinates database purchases, such as the system-wide subscription to InfoTrac OneFile, and provides support for access by home users through operation of a Remote Patron Authentication server. Database vendors provide training on the use of their products coordinated through the Reference Committee so that staff are better able to assist the public with database use.
PC Support—Hardware: Most members purchase PCs and peripherals through the System in order to take advantage of volume discounts and to ensure that equipment meets System standards. The System has adopted a four year replacement cycle for CPUs. The conversion to flat-panel monitors has resulted in a just-in-time replacement policy on monitors. Peripherals are purchased as needed.
PC Support—Software: The System Office facilitates purchase of selected computer software, including Microsoft Office Professional, Symantec Antivirus Enterprise Edition, and Symantec Ghost Solutions Suite licenses. Member libraries are encouraged to use TechSoup to acquire Microsoft licenses when possible, and the System Office maintains a copy of all licenses regardless of purchaser in order to support imaging of PCs. Antivirus protection for all PCs is purchased and coordinated centrally to ensure that PCs on the network are protected. A System staff member has been trained by Symantec on the use of the Antivirus program.
Network management: TrackIt! software is in use throughout the system to provide real-time PC software and hardware auditing for software license compliance, network planning, technology inventory and replacement planning information. The help desk features of TrackIt! provide efficiencies in reporting and tracking trouble tickets.
Management of public use computers is supported through recommended configurations, imaging of new PCs, consultation with local technical support personnel, and directly provided technical support. Print management services are provided through a system-wide purchase of Envisionware’s LPT:One software, which is in use at most locations. SJVLS has recently installed Envisionware’s PC reservation software among the members, with support by the System Office. System members work with SJVLS staff to create a locked-down public PC profile. The purpose is to ensure the security of computer hardware and the network.
Training: SJVLS is working to improve system-wide training. Regular training is planned for both PC support and automation activities. Specialized training is being sought for system staff, which can then share new skills with member libraries. Areas of interest include software, hardware and network support.
III. TECHNOLOGY-BASED GOALS AND OBJECTIVES
The full Goals and Objectives of the San Joaquin Valley Library System are set forth in the Long Range Strategic Plan, which is currently undergoing revision. The 2003-2006 plan can be found at http://www.sjvls.org/members/plans/strategicplan2003.pdf.
Strategic Technology Goal #1: Provide a reliable data network to support library operations. With the vast majority of library services now dependent on network connectivity to shared servers and the Internet, a robust network is essential to internal library operations and to the provision of contemporary library services. The demand for bandwidth continues to increase exponentially and is straining the resources of the System staff in both network design and troubleshooting. System staff are also reviewing the feasibility of SJVLS continuing to provide Wide Area Network (WAN) service to all branches as currently configured.
- Objective #1: Provide current network equipment capable of supporting local and system needs.
- Project 1.1.1. Implement and sustain replacement cycle for routers and switches utilizing the end-of-useful-life or end-of-maintenance dates in the device record of TrackIt!.
- Project 1.1.2. Monitor router/switch IOS requirements and ensure that existing equipment can be upgraded to the IOS needed to support emerging needs such as streaming media and other technologies. Ensure that all essential equipment is covered by maintenance agreements allowing access to IOS upgrades.
- Project 1.1.3. Identify spare network equipment needs and storage locations. Ensure that funds for spares is included in each annual budget as new telecommunications equipment with enhanced features are purchased.
- Project 1.1.4. Identify local or web-based training opportunities to develop network configuration skills in-house.
- Project 1.1.5. Maintain an Internet filtering appliance/vendor capable of handling SJVLS Internet traffic. The current bandwidth is 125 Mbps, and further expansion is anticipated. Staff will continue to monitor load on the system and work with vendors to assure ongoing support of system filtering needs.
- Project 1.1.6. Review System recommended replacement cycle for PCs annually.
- Objective #2: Provide sufficient bandwidth to meet the normal operational needs of each location.
- Project 1.2.1. System staff will continue to monitor and shape bandwidth usage across the WAN. Standards have been established for public use PCs and the public use traffic has been shaped to preserve network priority for essential services such as the ILS, databases, and reference services. Evaluation of the network usage is ongoing. The System Office continues to evaluate staff and public use and needs to establish bandwidth priorities for key services.
- Project 1.2.2. System staff will research alternatives to expand service beyond the capacity of two T1 circuits at key locations. Staff will examine every alternative that can provide bandwidth at 5 Mbps and higher. Staff will also research the necessary upgrade path to the core infrastructure that such increases in bandwidth would require.
- Project 1.2.3. System staff will develop a plan to bring all T1 circuits to 1.5 Mbps. This will require staff to work at balancing the ATMs at the host.
- Project 1.2.4. Work with member libraries to identify local options for meeting extended bandwidth needs outside of the SJVLS network. System staff will work to contract out or develop the skills to sustain VPN or terminal services to allow member libraries to continue to participate in shared network services.
- Objective #3: Provide access options for telecommuting.
- Project 1.3.1 In 2008 System staff were able to establish Virtual Private Network (VPN) technology on the WAN. Staff will continue to work to develop the necessary skills to sustain this service and improve network security.
- Objective #4: Support wireless options when possible.
- Project 1.4.1. Support wireless connectivity for the public within libraries in a manner that protects the integrity of the network.
- Project 1.4.2. Encourage member libraries to provide wireless services at branch libraries through private vendors.
Strategic Technology Goal #2: Improve user interface to electronic library services and staff; and improve user skills in applying them.
Technology skills and expectations vary greatly among the branches of SJVLS, as does the skill level of staff in using electronic resources. Some libraries and users are ready to push the envelope of public web-based services, while others are struggling to educate users on the use of the online catalog.
- Objective #1: Provide access to electronic library services in languages other than English.
- Project 2.1.1. Improve the Spanish version of the library catalog.
- Project 2.1.2. Work with member libraries to develop web pages in Spanish where currently lacking.
- Project 2.1.3. Identify other (non-Spanish, non-English) language interface needs.
- Objective #2: Explore more effective search interfaces for the library catalog.
- Project 2.2.1. Evaluate options to add features to the current public catalog, including "social networking" features.
- Project 2.2.2. Develop ValleyCat interfaces that work with mobile devices.
- Objective #3: Improve the efficiency of patron notification
- Project 2.3.1. Explore options for use of popular communications technologies for patron notification, such as text messaging.
- Objective #4: Provide support for federated search capabilities for electronic resources. SJVLS
has determined that federated searching is best implemented by the individual libraries, however
SJVLS must play a role in supporting their implementation.
- Project 2.4.1. Explore moving remote patron authentication services to EzProxy, Squid, or other suitable software to make federated search setup easier.
- Project 2.4.2. Facilitate communication between System members as federated search systems are implemented.
- Objective #5: Support emerging technology for communication with library users. This may involve
helping member libraries develop suitable local hosts—rather than hosting on the SJVLS
network—depending on bandwidth considerations.
- Project 2.5.1. Provide technical advice for video casts and podcasts of library programs.
- Project 2.5.2. Implement RSS feeds and other user-subscribed means of receiving information on new materials.
- Objective #6: Implement e-commerce options for Horizon and related library functions.
- Project 2.6.1. Determine the best possible approach for providing secure web-based ecommerce options for members.
Strategic Technology Goal #3: Develop in-house expertise to fully utilize available technology.
- Objective #1: Ensure a base level of technical knowledge within each library jurisdiction.
- Project 3.1.1. Continue to explore options for delivering productivity tool training and assess cost effectiveness of purchasing training packages. Find methods to encourage all System members to provide basic computer competency training to permanent staff.
- Project 3.1.2. Develop a new schedule of training meetings for technical support staff designed to expand involvement. The goal is to provide beginning, intermediate, and advanced training for support people in the member libraries. Tech meetings are a key tool in sharing knowledge and teaching key System tools.
- Project 3.1.3. Expand the use of the SJVLS DocuWiki among tech personnel by providing a detailed set of best practices, guidelines, and other tech related sources.
- Project 3.1.4. Improve use of TrackIt! helpdesk software to improve problem resolution capabilities within member libraries. One step will be to implement the recent purchase of online training for TrackIt! which can be provided to up to forty users.
- Project 3.1.5. Continue current periodic workshops on Horizon system administration and support skills to jurisdictional system administrators.
- Objective #2: Identify and develop advanced technical skills for System Office staff.
- Project 3.2.1. Identify skill sets needed in-house and skills which can be obtained through outside contracts. Budget for both contractors and staff training on skills required in-house.
- Project 3.2.2. Identify ways to share knowledge gained from expensive training classes among member libraries. Spread the knowledge around.
Strategic Technology Goal #4: Encourage awareness of emerging technologies among System members.
- Objective #1: Educate decision-makers on trends in library technology so that they can speak
knowledgably with their staff members, governing boards, and City/County IT departments.
- Project 4.1.1. Post newsletters, reports and white papers to a shared location on the network, and provide periodic summaries of significant new technologies and/or trends to Administrative Council.
- Project 4.1.2. Develop an electronic site to gather links to current awareness tools such as WebJunction, PLA's Tech Notes, etc.
- Objective #2: Educate library staff to be good consumers of technology-delivered services and educators of the public.
- Project 4.2.1. Create system "Best Practices" documents and put them in easily accessible locations including the DocuWiki. Encourage members to review these documents at staff meetings.
Strategic Technology Goal #5: Determine the future course of the Integrated Library System (ILS). SJVLS's Horizon ILS is now a legacy system with very limited development efforts planned by the vendor.
- Project 5.1.1. Scan the ILS environments so that decision-makers are aware of viable alternatives to Horizon. This includes educating System staff on Open Source Software ILS projects so that the costs/benefits of open source versus issuing a Request for Proposal for proprietary software are fully understood.
The Technology Plan and the Strategic Plan are informally reviewed annually as part of the budget development and CLSA Plan of Service process. Based on available funding, anticipated staffing levels, and emerging priorities, specific projects identified in both plans are implemented, deferred, or set aside as no longer needed or not feasible in the foreseeable future.
Effectiveness of each project is assessed as appropriate through staff or public feedback, either directly to system staff or through member library customer feedback channels. Special projects and grant-funded initiatives have their own separate evaluation channels.
Annually the System develops its budget for the following fiscal year. In practice, the full costs of anticipated services and purchases are budgeted each year, including the undiscounted cost of all telecommunications services. However, in some years the full amount for telecommunications has been reduced to help keep the budget in balance. Savings in telecommunications costs from the erate program and the California Teleconnect fund contribute to a fund balance which is used to fund replacement of equipment, telecommunications services and other services the following year. Allocation of the fund balance to various programs depends on the health of local library budgets and the priorities developed during the funding process. Each member library also maintains a computer reserve fund to support the cost of replacement of system-owned servers and network equipment, local PCs and peripherals, software upgrades, and annual license and software maintenance costs.
Budget for FY 2009-2010
| Telecommunications lease line and long distance: | $ 920,000 |
| Telecommunications equipment, new and replacement: † | $ 200,000 |
| Equipment and software maintenance: | $ 120,450 |
| Software licenses: | $ 111,000 |
| Workstation and peripheral replacement: | $ 825,400 |
| Server replacement: | $ 50,000 |
| Training: | $ 20,000 |
| Total** | $ 2,246,850 |
Impact of e-rate on budget*:
| a. Estimated annual telecommunications costs | $ 913,430 |
| b. Estimated one-time costs of installations per year | $ 6,570 |
| c. Estimated annual costs with additions | $ 920,000 |
| d. Estimated annual E-rate request | $ 717,600 |
| e. Estimated annual costs above e-rate request | $ 202,400 |
| f. Estimate of all related costs dependent on local funds (annual) | $ 1,529,250 |
Summary for budget:
| Budgeted for telecommunications charges | $ 920,000 |
| Undiscounted estimate of charges | $ 920,000 |
| e-rate discount (estimated at 78%) | $ 717,600 |
| California Teleconnect discount estimate | $ 60,720 |
| Estimated actual charges if all discounts received | $ 141,680 |
| Budget surplus if all discounts received | $ 778,320 |
| Budget shortfall with no discounts | $ -0- |
| Budget shortfall with no e-rate but w/Cal Teleconnect | $ 60,720 |
Without e-rate funding SJVLS would need to charge members for an additional $135,581 in the first unfunded year or reduce services. Subsequent years, if also unfunded, would require the members to contribute significantly more as the fund balance created by the e-rate discounts would no longer be available to offset the following year's charges.
*At this time SJVLS does not apply for e-rate on equipment or one-time installation charges.
**Total does not represent the total SJVLS budget, only those elements directly relating to the Technology Plan.
† Equipment estimated at $147,000 annually for replacement and $51,000 for new equipment to support branch growth and
new services (Wi-Fi).
VI. APPENDIX A: BANDWIDTH BY LOCATION
| Class of Service | Member Library | Location | Available bandwidth 2009* |
| HICAP Svc 256 Kbps to 1.544 Mbps | Tulare Co | Alpaugh | 500Kbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Kings Co | Armona | 750Kbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Kern Co | Arvin | 1.5Mbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Merced Co. | Atwater | 1.5Mbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Kings Co | Avenal | 750Kbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Auberry | 1.5Mbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Kern Co | Baker | 1.5Mbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Bear Mtn Station | 750Kbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Big Creek | 500Kbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Kern Co | Boron | 500Kbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Kern Co | Buttonwillow | 750Kbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Kern Co | California City | 500Kbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Caruthers | 1.5Mbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Cedar-Clinton | 1.5Mbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Madera Co | Chowchilla | 1.5Mbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Clovis 1 | 1.5Mbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Clovis 2 | 1.5Mbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Coalinga-Huron | Coalinga | 1.5Mbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Kings Co | Corcoran | 750Kbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Merced Co. | Cressey | 1.5Mbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Kern Co | Delano | 1.5Mbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Merced Co. | Delhi | 1.5Mbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Tulare Co | Dinuba | 1.5Mbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Merced Co. | Dos Palos | 768Kbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Tulare Co | Earlimart | 300Kbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Easton | 1.5Mbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Mariposa Co | El Portal | 1.5Mbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Tulare Co | Exeter | 750Kbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Fig Garden 1 | 1.5Mbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Fig Garden 2 | 1.5Mbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Kern Co | Frazier Park | 750Kbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Firebaugh | 750Kbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Folwer | 1.5Mbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Merced Co. | George | 1.5Mbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Gillis | 1.5Mbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Merced Co. | Gustine | 768Kbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Kings Co | Hanford 1 | 1.5Mbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Kings Co | Hanford 2 | 1.5Mbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Merced Co. | Hilmar Branch | 1.5Mbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Kern Co | Holloway-Gonzales | 1.5Mbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Coalinga-Huron | Huron | 750Kbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Tulare Co | Ivanhoe | 750Kbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Ivy Center | 750Kbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Kerman | 750Kbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Kern Co | Kern River Valley (Lake Isabella) | 1.5Mbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Kern Co | Kernville | 500Kbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Kingsburg | 1.5Mbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Kings Co | Kettleman City | 750Kbps |
| HICAP Svc 256 Kbps to 1.544 Mbps | Kern Co | Lamont | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Laton | 500Kbps | HICAP Svc 256 Kbps to 1.544 Mbps | Merced Co. | Le Grand | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Merced Co. | Livingston | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Kings Co | Lemoore | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Tulare Co | Lindsay | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Merced Co. | Los Banos | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Madera Co | Madera 1 | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Madera Co | Madera 2 | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Mariposa Co | Mariposa | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Kern Co | McFarland | 750Kbps | HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Mendota 1 | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Mendota 2 | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Kern Co | Mojave | 500Kbps | HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Mosqueda | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Madera Co | Madera Ranchos | 500Kbps | HICAP Svc 256 Kbps to 1.544 Mbps | Madera Co | North Fork | 750Kbps | HICAP Svc 256 Kbps to 1.544 Mbps | Kern Co | Northeast | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Madera Co | Oakhurst | 750Kbps | HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Orange Cove | 750Kbps | HICAP Svc 256 Kbps to 1.544 Mbps | Tulare Co | Orosi | 750Kbps | HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Parlier | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Piedra | 500Kbps | HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Pinedale | 750Kbps | HICAP Svc 256 Kbps to 1.544 Mbps | Tulare Co | Pixley | 500Kbps | HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Politi | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Porterville | Porterville 1 | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Porterville | Porterville 2 | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Porterville | Porterville Heritage | 500Kbps | HICAP Svc 256 Kbps to 1.544 Mbps | Kern Co | Rathbun | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Mariposa Co | Red Cloud | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Reedley | 1Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Kern Co | Ridgecrest | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Riverdale | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Kern Co | Rosamond | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | San Joaquin | 750Kbps | HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Sanger | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Merced Co. | Santa Nella | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Selma | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Senior Resource Ctr | 500Kbps | HICAP Svc 256 Kbps to 1.544 Mbps | Kern Co | Shafter | 750Kbps | HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Shaver Lake | 750Kbps | HICAP Svc 256 Kbps to 1.544 Mbps | Merced Co. | Snelling | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Merced Co. | South Dos Palos | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Tulare Co | Springville | 500Kbps | HICAP Svc 256 Kbps to 1.544 Mbps | Kings Co | Stratford | 500Kbps | HICAP Svc 256 Kbps to 1.544 Mbps | Merced Co. | Stevinson | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Tulare Co | Strathmore | 750Kbps | HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Sunnyside 1 | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Sunnyside 2 | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Kern Co | Southwest | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Kern Co | Taft | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Talking book | 750Kbps | HICAP Svc 256 Kbps to 1.544 Mbps | Tulare Co | Terra Bella | 750Kbps | HICAP Svc 256 Kbps to 1.544 Mbps | Kern Co | Tehachapi | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Tulare Co | Three Rivers | 750Kbps | HICAP Svc 256 Kbps to 1.544 Mbps | Tulare Co | Tipton | 750Kbps | HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Tranquillity | 500Kbps | HICAP Svc 256 Kbps to 1.544 Mbps | Tulare Pub | Tulare City | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Tulare Co | Visalia 1 | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Tulare Co | Visalia 2 | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Kern Co | Wasco | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Mariposa Co | Wawona | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Merced Co. | Winton | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Kern Co | Wofford | 500Kbps | HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Woodward Park 1 | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Fresno Co | Woodward Park 2 | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Kern Co | Wilson | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Tulare Co | Woodlake | 1.5Mbps | HICAP Svc 256 Kbps to 1.544 Mbps | Mariposa Co | Yosemite | 1.5Mbps | 44.736 Mbps HICAP Svc | Fresno – Merced | Point-to-point DS3 | InterLATA connection | 45Mbps | 44.736 Mbps HICAP Svc | Fresno -Bakersfield InterLATA | Point-to-point DS3 | connection | 45Mbps | OC3 | All | Internet | 125Mbps | Voice telecommunications | Measured business rate and local toll | Telephone messaging -8 lines |
*Committed Information Rate
The following technical terms and acronyms as used in this document relate primarily to the telecommunications network. Only terms not clearly explained in the text are included here.
| Active directory | These tools allows administrators to assign policies, deploy software, and apply critical updates to a network. |
| Apache | This is the HTTP server used by SJVLS to support web pages. |
| ATM | Asynchronous Transfer Mode is an electronic digital data transmission network protocol. |
| Cat5 or Cat6 | This is a twisted pair of high signal integrity cable used internally to connect PCs to switches and routers. |
| CIR | Committed Information Rate is the current capacity designated by the vendor for a telecommunications circuit. |
| Cisco ASA | Cisco Adaptive Security Appliance (brand of firewall security appliances) |
| Drupal | This is an open source Content Management System used for websites development. |
| DS3 | This is a level 3 T-carrier for digital signals. It may also be referred to as a T3 line. |
| Exchange | This is a server based messaging product developed by Microsoft. SJVLS uses it for e-mail and calendaring. |
| File server | A computer attached to a network that provides a location for shared storage. |
| Frame relay | An efficient data transmission technique that sends digital information in data packets called frames. |
| HTTP | Hypertext Transfer Protocol |
| ILS | Integrated Library System (currently SirsiDynix Horizon) |
| IOS | Internetwork Operating System |
| Intranet | In this document, the term refers an internal website that provides information to staff. |
| Kbps | Kilobits Per Second |
| Mbps | Megabits Per Second |
| LATA | Local Access and Transport Areas are geographical areas used in U.S. telecommunications regulation. |
| Linux | This is a Unix-like computer operating system based on the Linux kernel. |
| OC3 | This is a fiber optical carrier with a capacity of 155 Mbps. SJVLS uses Packets Over a SONET fiber optic network. |
| PRTG | Paessler Router Traffic Grapher |
| Router | A networking device whose software and hardware allows for the routing and forwarding of digital information. |
| RSS | Really Simple Syndication is a family of web feed formats used to publish frequently updated material (blogs, audio, video, et. al.) |
| Solaris | A Unix-based operating system developed by Sun Microsystems. |
| SONET | Synchronous Optical Networking is a standardized multiplexing protocol that transfers data over optical fiber using lasers. |
| Switch | In the context of this document a switch is an electronic appliance used to connect multiple devices to a router. |
| Terminal services | Terminal services or Remote Desktop Services could allow users access to the SJVLS network from remote locations. |
| T1 | This is a level 1 T-carrier for digital signals. It may also be referred to as a T1 or DS1 line. |
| Unix | A computer operating system developed by AT&T. |
| VPN | Virtual Private Network allows users access to the SJVLS network from remote locations. |
| WAN | Wide Area Network |
| Wiki | Software that allows easy creation and editing of interlinked web pages. |